General Overview

At TotalWellness we provide a different kind of screening experience that focuses on positive messaging and the belief that everyone is healthy. This outside-the box thinking means it’s extra important that we’re all on the same page when providing health screening services.

Conduct Yourself Appropriately & Professionally

• Interact with participants in a friendly, positive manner.
• Don’t ask for or accept food, drinks, health fair giveaways, prizes, or anything else from the client.
• Don’t participate in any of the services of activities intended for the event participants. This includes eating or drinking things provided for them.
• Provide services efficiently. Participants usually have appointments for specific services, so it’s important to keep up their schedule and respect their time.
• It’s important to be personal and friendly, but health screenings and flu shots are about the participant, so give them the attention they deserve rather than discussing you, your problems, solutions, etc.
• Keep your cell phones, computers, tablets and all other personal devices turned off and tucked away.
• Keep food away from your workstations. Bottled water is fine, but eating while working is not.
• Maintain confidentiality at all times. Avoid speaking personal information aloud. It is always best to write this information or refer to it on paper, and be mindful of your surroundings when discussing any participant information.
• Similarly, consent forms must be returned to us. Don’t allow participants or employers to keep or copy consent forms.

Maintain Consistency with the TotalWellness Image

• Exude a healthy attitude when working our events. Please don’t show up to events ill, smelling of smoke, or generally unclean and disheveled.
• Smoking is not allowed at, immediately before, or immediately after our events. If you work an event smelling of smoke, you may be asked to leave and/or will not be scheduled for future events.
• Demonstrate the five TotalWellness Brand Attributes
  • Motivating: give positive feedback to participants
  • Approachable: make participants feel comfortable with a smile and warm hello
  • Ally: be helpful and work as a team to find solutions
  • Seasoned: take ownership, be prepared and provide the work of an expert
  • Passionate: show energy and excitement in your body language, words, tone, etc.
• Be familiar with the TotalWellness paperwork, procedures and brand image before working an event. All of these documents can be found in the TotalWellness Scheduling System.

Be a Good Teammate

• Avoid taking unannounced breaks. If you need to take a break that isn’t scheduled, communicate with your Coordinator/ Primary Contractor to be sure your position is filled.
• Don’t switch work positions with other contractors. If you need to switch duties (only to a job you’ve been trained for), get approval from your Coordinator/Primary Contractor.
• Don’t doubt equipment or procedures in front of participants. This will only make them uncomfortable. If you have issues, report them to your Coordinator/Primary Contractor in a private, confidential manner.
• Your leader on site is the Coordinator/Primary Contractor. In no circumstances should you report issues/results/changes/etc. to the client or company where the event is taking place.

Service Delivery

In most cases, a biometric screening package includes registration, height, weight, body mass index (BMI), waist circumference, blood pressure, finger-stick blood test (total cholesterol, HDL cholesterol, LDL cholesterol, TC/HDL ratio, triglycerides, and glucose) and a 3-5 minute health education session. Your event worksheet will outline the exact services being offered at your event.  The event worksheet will also outline if the services are being delivered in a station to station or a pod model.

TotalWellness generally recommends that station to station events are setup so participants complete services in the following order: a) registration, b) height, weight, BMI, waist circumference, c) blood pressure, d) finger-stick blood test, e) health education.  We recommend this setup because it allows the consent form to stay with the participant/the participant’s blood sample; therefore, reducing the chances of values getting missed. However, depending on the room size and quantity of contractors provided the coordinator may adjust the station to station flow.

Under the TotalWellness pod model all services are provided at the same station by one contractor, with the exception of registration. When administering screenings in a pod format it is important to do the finger-stick blood test first. This allows you to provide other services while the machine is processing the cholesterol and glucose readings. You can educate on the services and participant’s results as you perform the services or after all services have been completed.