Frequently asked questions.
We’re here to help. Need some assistance or have questions? Below is a list of frequently asked questions about our COVID-19 testing program in Omaha. If you are having trouble accessing your results after your test, please call 888.434.4358 x127.
We are not providing refunds for credit card payments. If you missed your original appointment, you can make another appointment and apply that fee to new appointment. Or transfer to another member of your family.
The average incubation period is thought to be between two and 14 days. CDC experts suggest getting tested three to seven days after exposure. If you get tested too early after exposure, it can be possible that you have a false-negative test.
You can login to the Register My Time system to cancel or reschedule appointment. You’ll have to select a password to access your account.
An antigen test is a rapid diagnostic test suitable for point-of-care testing that directly detects the presence or absence of an antigen. Antigen tests are designed to detect viral proteins — which, in the case of the coronavirus, would come from the spikes that coat the outside surface of the virus — that trigger an immune response in the body.
Because these tests are faster and less expensive than molecular (PCR) tests are, some experts consider antigen tests more practical to use for large numbers of people.
We are testing anyone five years and older. We can test younger children on case-by-case basis. Please call us at 402-548-4271 if you have a younger child. We do not require parents to be present at the appointment. We do ask parents to sign online consent form and have the child bring with them to the appointment. For younger children, please call your child’s primary care provider for alternative testing locations.
TotalWellness uses the Sofia 2 SARS Antigen FIA. It has 96.7% sensitivity (ability to exclude false negatives) and 100% specificity (ability to exclude false positives). This test is authorized for use at the Point of Care (POC), i.e., in patient care settings operating under a CLIA Certificate of Waiver, Certificate of Compliance, or Certificate of Accreditation.
Upon arrival, you will be asked to stay inside your car and sign paperwork. If you agree to these terms, a TotalWellness team member will swab the inside of your nose to collect a sample. This process will only take a few minutes. After your test, you will receive a text message and email link when you results are available online. Click here to access COVID-19 Test Result website.
Keep in mind you should remain at home if you are still sick. While you may have tested negative for COVID-19, it is possible you have may still have COVID-19 that could spread to others. Manage your symptoms at home and contact your primary care provider (PCP) if you have any questions or concerns.
If your test results are positive, you should quarantine yourself and contact your doctor. This quarantine period is extremely important to ensure you do not spread the virus to others.
You should receive a text or email with 60 minutes of your appointment. Please call us at 402-548-4271 if you are having issues getting results.
Testing is by appointment only. Walk-ins will not be accepted at this time.
We accept all insurance for COVID-19 testing. Due to the CARES act, insurance companies are required to cover COVID-19 testing; however, each insurance company may have different parameters to determine if a test is medically necessary and may only cover medically necessary tests. If your insurance company does not cover the cost of the test it will be your responsibility to cover the cost of the test.
You must submit your insurance information online. You will then recieve an email confirmation. You must bring that email when you come for appointment.
Yes, anyone can get tested. There are no restrictions.
No, we cannot notify you. However, we do have cancellations each day, so some appointments slots will open up. We encourage you to visit the registration site throughout the day. We do not accept walk-ins.
Most destinations will require a PCR test as proof of negative infection status. Click here to learn more about our rapid PCR test.
Once you’ve gotten your COVID-19 test results back, you’ll want to do a few key things. You must to stay home, inform others and rest.
Learn what you need to do for yourself and others if you test positive for COVID-19 here.